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netsolutions: tech support
        usage guide and methods to contact us

       netsolutions provide a range of utilities to help you administer your site. Here you will find various user manuals to the utilities, as well as emergency contact methods when the documents here cannot solve your problems.

::  Contents
       +   How do I setup my FTP client to manage my site?
       +   How do I create subdomains?
       +   How do I setup my email client to receive email?
       +   How do I add/remove/modify my email accounts?
       +   How can I change my password?
       +   What are my FTP/Email/MySQL Usernames?
       +   How do I set up CGI/PERL scripts?
       +   How do I setup scripts for file upload?

::  How do I setup my FTP client to manage my site?
    Please use the details provided in the welcome letter we sent you when your account was activated, or following the details below:

FTP Server: (as stated in your welcome mail)
Username: yourdomain.com                            * (Special truncation rules apply)
Password: (Your FTP Password)

    Be sure to replace "yourdomain.com" with your domain name. This will work in most cases, and please remember to upload to the "www" directory for "www.yourdomain.com". You may also use the file manager utility located at my.netsolutions.com.hk to upload and edit your files.

::  How do I create subdomains?
    Your FTP root directory (initial directory) is actually a list of subdomains including the default subdomain "www". Simply create subdirectories with the desired subdomain names and upload to them to activate the subdomains. For example, if you want to create a subdomain named "photos.yourdomain.com", create a subdirectory in the level which "www" resides, and name it "photos".

::  How do I setup my email client to receive email?
    To use email accounts provided by us with your POP3/IMAP client, follow the settings below:

IMAP/POP3 Server: mail1.yourdomain.com
SMTP Server: (SMTP Server of your ISP)
Username: yourname@yourdomain.com
Password: (Your Email Account Password)

    Replace yourdomain.com with your domain name, and yourname@yourdomain.com with the email address that you are setting up. Here is a list of SMTP Servers of popular Hong Kong ISPs:

IMS Netvigator: smtp.netvigator.com
i-cable: smtp.i-cable.com
HKBN/CTINets: smtpo.hkbn.net / smtpo.ctimail.com / smtp3.ctimail3.com
HKNet: smtp.hknet.com
Sony So-net: smtp.so-net.com.hk

::  How do I add/remove/modify my email accounts?
    To manage your email accounts, please click "Email Administration" on the left panel to reach the corresponding section in my.netsolutions.com.hk and follow the simple on screen instructions.

::  How can I change my password?
    To change your password, please use a telnet utility to telnet to yoursite.com, log on with your domain name as your username and your current password, choose "Change FTP Password" in the on-screen menu and follow the steps.

::  What are my FTP/Email/MySQL Usernames?
    Please refer to the table below:

FTP Username: yourdomain.com       (truncated to max. 16 characters)
Email Admin: yourdomain.com
POP3/Webmail: yourname@yourdomain.com
MySQL User: yourdomain_com      (symbols converted to underscrolls "_")
MySQL DBName: yourdomain_com      (symbols converted to underscrolls "_")

    Note that yourdomain.com and yourname reflects your actual domain name and email username respecively.

::  How do I set up CGI/PERL scripts?
    You will need to modify the path to PERL, the file permission, and certain settings.

Path to PERL: /usr/bin/perl
Absolute Path: /wwwroot/yourdomain.com/
CHMOD Settings: 0755 (-rwxr-xr-x)

    Note that yourdomain.com reflects your actual domain name. The absolute path shown points to your FTP root, you might need to add details to it, for example, http://www.yourdomain.com/cgi-bin/filename.cgi would have an absolute path of /wwwroot/yourdomain.com/www/cgi-bin/filename.cgi. You might also need to setup special permissions for directories or files which the CGI script writes.

::  How do I setup scripts for file upload?
    You will need to modify the file permissions of the affected files/directories.

CHMOD Settings: 0777 (-rwxrwxrwx)

© netsolutions web development team, 2001-2009
All rights reserved. Details subject to change without prior notice.